Lee is a seasoned business executive with over 25 years of multi-dimensional business experience. Lee has spent much of her corporate life as an executive in marketing, advertising, customer service, human resources, change management, mortgage servicing and training and development.
She has attracted much professional recognition for her career achievements. She has been a Malcolm Baldrige Quality Award examiner, as well as being featured and quoted in multi-media, including Quality Digest, The Florida Times-Union and local radio.
She is a principal of the Max Star Group. The Max Star Group specializes in:
- Training and Leadership Development
- Customer Service
- Strategic Planning
- Team Building and Development
- Change Management
- Sales Skills
- Process Management
Prior to starting The Max Star Group, she worked primarily in the financial services industry. Lee was an executive with Merrill Lynch Credit Corporation where she led a team of 100 employees in six departments.
Lee, along with her partner, trains and coaches professionals in exemplary customer service, change management, leadership skills, strategic planning, process management and best practices documentation. In 1996, Lee led Merrill Lynch Credit Corporation to win the Florida Governor’s Sterling Quality Award and the coveted Malcolm Baldrige Quality Award in 1997.
Lee holds a Master of Business Administration degree from Jacksonville University, Bachelor of Arts degree from Benedict College, has attended extensive marketing courses at Pace University in New York and a Certificate of Executive Leadership Development from Wharton School of Business. Additional certificates include Strategic Planning, Total Quality and Process Management, Re-engineering, Benchmarking and Customer Satisfaction Measurement.
Lee participates in various community activities and hold seats on various boards.