Coronavirus (COVID-19) Update

Patient Experience

Oct 16, 2020

October 16, 2020 Update:

We remain focused on ways to keep everyone safe during the global COVID-19 pandemic while providing excellent care and service for our patients, residents and families. We continue to collaborate with our acute partners and recently launched a citywide “wear a mask campaign.”

All Brooks Rehabilitation locations are open for business. Masks must be worn at all times when inside our facilities. We are also continuing our current universal masking, screening, hand hygiene and temperature monitoring processes.

Brooks Rehabilitation Hospital

For the safety of our patients and staff, two people can be authorized to visit a Brooks Rehabilitation Hospital patient. These visitors should be designated in advance by the patient/family prior to the hospital admission. Their names will be on a daily report utilized by the front desk. Only one visitor is allowed at a time to help with social distancing in elevators and patient’s rooms. To protect all patients and prevent the spread of COVID-19, visitors are required to wear a mask at all times, including in the patient rooms. For complete guidelines, please click here.

Brooks Bartram Campus (Bartram Crossing, Bartram Lakes, The Green House Residences)

All of our Bartram campus facilities are currently under the general visitation rule as outlined in the State’s Emergency Order and will be following that criteria:

  • Each patient/resident or his or her representative may designate up to five (5) general visitors. No one under 18 is permitted to visit.
  • A resident may be visited by no more than two (2) general visitors at a time.
  • Visits will be limited to one hour to allow as many families to see their loved ones as possible. Visitors will be scheduled for one hour when they arrive on site.
  • Visitation will be permitted seven days a week from 10:30 a.m. – 7 p.m. with the last guests entering by 6 p.m.
  • Families will no longer need to schedule visits in advance. However, facilitators will be responsible for limiting and monitoring the visitors in our building at all times to comply with safety and regulatory guidelines.
  • Please note: At any point, a facility may shift between allowing General Visitation to allowing only Essential/Compassionate caregivers, depending on the length of time since the facility last had a COVID-19 positive patient, resident or staff member. Our facilities will know on any given day which visitation rules apply. Restrictions for Compassionate Visitation Guidelines are more stringent than for General Visitation.

    For complete guidelines, please click here.

    University Crossing

    University Crossing is currently following the Essential/Compassionate caregiver guidelines as outlined in the State’s Emergency Order and will be following that criteria:

  • Compassionate care and Essential Care visitors must be designated in advance. A maximum of two per patient/resident can be designated and these two cannot change.
  • Only one designated visitor is allowed in the resident’s room at a time.
  • Visitation will be permitted seven days a week from 10:30 a.m. – 7 p.m. with the last guests entering by 6 p.m.
  • Visitors must remain in the patient/resident’s room throughout the visit and wear a surgical face mask and any other PPE required by the CDC at all times. (Brooks will provide this for each visitor)
  • If a patient/resident is in quarantine for COVID-19, or on contact isolation for any reason, they are not allowed to have in-person visitors.
  • For complete guidelines, please click here.

    Home Health and Outpatient
    Both our Home Health and Outpatient divisions are open for business. We are continuing our current universal masking, screening, hand hygiene and temperature monitoring processes.

    Patients in our outpatient clinics are limited to one caregivers/family member that can accompany them during therapy. In addition, we are continuing to be diligent with cleaning between patients and practicing social distancing.

    Community Program
    Our community programs are operating at a reduced capacity to allow for social distancing. Please contact each program for specific details.