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Financial Assistance Policy

Financial Assistance Application – Inpatient
Financial Assistance Application – Outpatient
Financial Assistance Application – Brooks Medical Group
Financial Assistance Application – Home Health
Financial Assistance Application – Skilled Nursing

Summary of Financial Assistance and Billing Practices

Managed Care Contracts

  • Bartram Crossing and Bartram Lakes Business Office: Customer Service: (904) 528-3017
  • University Crossing Business Office: Customer Services: (904) 345-8325
  • Home Health Business Office: Customer Service: (904) 722-1515
  • Outpatient Business Office: Customer Service: 1 (800) 418-0263
  • Inpatient and Medical Group Business Office: Customer Service: (904) 345-7630

Chaplin Bernie Jorn Office:

We value your opinion and feedback. If you would like to share feedback on a recent stay or visit please call (904) 345-6610 or fill out our feedback form.

Authorization for Medical & Billing Record Release

How to Request Your Medical Records:

Brooks Rehabilitation requires a written request/completion of Authorization for Release of Health Information for the release of medical records. The release of protected Health Information is governed by Federal and State Regulations.

  • A valid photo ID or Durable Power of Attorney is required for record pick up.
  • The faxing of medical records is prohibited except for continuing care patient care. Records for this purpose must be faxed directly to the treating physician’s office or healthcare provider.
  • Please allow 5-7 business days to process your request.
  • Hours of operation: Monday through Friday from 8:00 a.m. to 4:30 p.m.
  • Production fees may apply.

If you are requesting records for a patient who lacks legal capacity or is unable to sign, an authorized personal representative may sign this form. Written proof of authority should accompany the request in order to verify appropriate health information access for the following:

  • Court-appointed guardian or other legally appointed representative
  • Executor/administrator/attorney in fact
  • Affidavit next of kin
  • Power of Attorney

To request a copy of your medical records complete the Authorization for Release of Protected Health Information.

There are a few options to get your request to us:

Walk In:

3599 University Blvd South

Jacksonville, Fl 32216


3599 University Blvd South Suite 1000

Jacksonville, Fl 32216

Fax: (904) 345-7213

Email: Email a PDF of your authorization to the Release of Information Department at

Questions? Call us at (904) 345-7235

To request a copy of your medical records for services provided by Halifax Health and Brooks Center for Inpatient Rehabilitation, please contact:

Halifax Health
HIM Department
303 N. Clyde Morris Blvd.
Daytona Beach, FL 32114
Phone: (386) 425-4040
Fax: (386) 425-7514

Brooks Rehabilitation Hospital: For updates on visiting information during COVID-19, please review our hospital visitation policy.

Aging Services (Bartram Crossing Skilled Nursing, University Crossing Skilled Nursing, Bartram Lakes Assisted Living / Greenhouse): For updates on visiting information during COVID-19, please review our Aging Services visitation policy.

Please report Compliance or Ethics Concerns to: (866) TELL-BHS

  • Available 24 hours a Day / 7 Days a Week
  • Anonymous Reporting Available
  • Operated by a Third-Party Provider

For questions regarding Volunteer Services at Brooks Rehabilitation facilities please contact Jennifer Guss.

For Clinical Observation hours please contact:

For media inquiries, please contact Jill Matejcek at (904) 345-7718 or email

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