Contact Us
Financial Assistance Application – Inpatient
Financial Assistance Application – Outpatient
Financial Assistance Application – Home Health
Financial Assistance Application – Skilled Nursing
Summary of Financial Assistance and Billing Practices
- Bartram Crossing and Bartram Lakes Business Office: Customer Service: (904) 528-3017
- University Crossing Business Office: Customer Services: (904) 345-8325
- Home Health Business Office: Customer Service: (904) 722-1515
- Outpatient Business Office: Customer Service: 1 (800) 418-0263
- Inpatient and Medical Group Business Office: Customer Service: (904) 345-7630
Chaplin Bernie Jorn Office:
- Phone: (904) 345-7652
- Email: Bernie.jorn@brooksrehab.org
We value your opinion and feedback. If you would like to share feedback on a recent stay or visit please call: (904) 345-7483.
Authorization for Medical & Billing Record Release
Brooks Rehabilitation requires a written request/authorization for release of health information for the release of medical records. The release of protected health information is governed by Federal and State Regulations.
- A valid photo ID or Durable Power of Attorney is required for record pick up.
- The faxing of medical records is prohibited except for continuing care patient care. Records for this purpose must be faxed directly to the treating physician’s office or healthcare provider.
- Please allow 5-7 business days to process your request.
- Hours of operation: Monday through Friday from 8:00 a.m. to 4:30 p.m.
- Production fees may apply.
Brooks Rehabilitation Hospital, Outpatient Clinics, Home Health, Bartram Crossing Skilled Nursing and Medical Group
- Mailing Address: Health Information Management Department (ROI) 3901 University Boulevard South Jacksonville, Florida 32216
- Phone: (904) 345-7235
- Fax: (904) 345-7213
Bartram Lakes Assisted Living/Greenhouse
- Mailing Address: Brooks Rehabilitation Health Information Management Department (ROI) 6209 Brooks Bartram Drive Building 100 Jacksonville, FL 32258
- Phone: (904) 528-3034
- Fax: (904) 528-3517
University Crossing Skilled Nursing
- Mailing Address: Brooks Rehabilitation Health Information Management Department (ROI) 6210 Beach Blvd. Jacksonville, Florida 32216
- Phone: (904) 345-8295
- Fax: (904) 345-8347
Halifax Health and Brooks Center for Inpatient Rehabilitation Location
- 303 N. Clyde Morris Boulevard Daytona Beach, Florida 32114
- Phone: (386) 425-3424
- Fax: (386) 947-2925
Brooks Rehabilitation Hospital: For updates on visiting information during COVID-19, please visit our Brooks Rehabilitation Hospital page.
Bartram Crossing: For updates on visiting information during COVID-19, please visit our Bartram Crossing page.
Bartram Lakes / Greenhouse: For updates on visiting information during COVID-19, please visit our Bartram Lakes page and THE GREEN HOUSE® Residences page.
University Crossing: For updates on visiting information during COVID-19, please visit our University Crossing page.
Please report Compliance or Ethics Concerns to: (866) TELL-BHS
- Available 24 hours a Day / 7 Days a Week
- Anonymous Reporting Available
- Operated by a Third-Party Provider
For questions regarding Volunteer Services at Brooks Rehabilitation facilities please contact Jennifer Guss.
- Email: VolunteerServices@brooksrehab.org
- Phone: (904) 346-7661
For Clinical Observation hours please contact: www.brooksihl.org
For media inquiries, please contact Jill Matejcek at (904) 345-7718 or email Jill.Matejcek@BrooksRehab.org.