Contact Us
Financial Assistance Application
Bartram Crossing and Bartram Lakes Business Office
Michelle Jones: (904) 528-3017
Lisa Huff: (904) 528-3015
University Crossing Buisness Office
Rachel Chandler: (904) 345-8325
Home Health Business Office
Customer Service: (904) 722-1515
Outpatient Business Office
Customer Service: 1 (800) 418-0263
Inpatient Business Office
Customer Service: (904) 345-7630
Chaplin Bernie Jorn
Office: (904) 345-7652
Email: Bernie.jorn@brooksrehab.org
We value your opinion and feedback. If you would like to share feedback on a recent stay or visit please call: (904) 345-7483.
Authorization for Medical Record Release
Brooks Health System requires a written request/authorization for release of health information for the release of medical records. The release of protected health information is governed by Federal and State Regulations.
- A valid photo ID or Durable Power of Attorney is required for record pick up.
- The faxing of medical records is prohibited except for continuing care patient care. Records for this purpose must be faxed directly to the treating physician’s office or healthcare provider.
- Please allow 5-7 business days to process your request.
- Hours of operation: Monday through Friday from 8:30 a.m. to 5:00 p.m.
- Production fees may apply.
Brooks Rehabilitation
Mailing Address:
Health Information Management Department (ROI)
3901 University Boulevard South
Jacksonville, Florida 32216
Phone: (904) 345-7235
Fax: (904) 345-7213
Bartram Lakes Assisted Living/Greenhouse
Mailing Address:
Brooks Rehabilitation
Health Information Management Department (ROI)
6209 Brooks Bartram Drive
Building 100
Jacksonville, FL 32258
Phone: (904) 528-3034
Fax: (904) 528-3517
University Crossing Skilled Nursing
Mailing Address:
Brooks Rehabilitation
Health Information Management Department (ROI)
6210 Beach Blvd.
Jacksonville, Florida 32216
Phone: (904) 345-8295
Fax: (904) 345-8347
Brooks Americare Home Health
Mailing Address:
Brooks Americare Home Health
Release of Information
6871 Belfort Oaks Place
Jacksonville, Florida 32216
Phone: (904) 862-2198
Fax: (904) 862-2144
The Health Information Management Department onsite maintains the medical records for the below locations.
Halifax Health and Brooks Center for Inpatient Rehabilitation Location
303 N. Clyde Morris Boulevard Daytona Beach, Florida 32114
Phone: (386) 425-3424
Fax: (386) 947-2925
Skilled Nursing at St. Vincent’s Southside
4201 Belfort Road Jacksonville, Florida 32216
P: (904) 296-3758 option 2
F: (904) 296-492
Brooks Rehabilitation Hospital: Family and Friends who will be providing care after discharge are highly encouraged to attend and participate in therapy sessions throughout your stay for family training and education. This is the best way to prepare you for discharge.
For visitors who will not be a caregiver following discharge, we encourage you to visit between 4pm and 8pm to avoid interrupting therapy schedules. Children are welcome to visit, but must be under adult supervision at all times.
Bartram Crossing: Visitors must sign in/out at the reception desk, but there are no set visitor hours. Main Number: (904) 528-3010
Bartram Lakes/ Greenhouse: Visitors must sign in/out at the reception desk. Tours offered Monday-Saturday 9 a.m. – 6 p.m. or by appointment. Main Contact Number: (904) 528-3500
University Crossing: Visiting hours: 7:30 a.m. – 9 p.m.. All visitors must sign in/out at the reception desk in the main lobby. Main Contact Number: (904) 345-8100
Brooks Skilled Nursing Unit:
Please report Compliance or Ethics Concerns to: (866) TELL-BHS
24 hours a Day/ 7 Days a Week
Anonymous Reporting Available
Operated by a Third-Party Provider
For questions regarding Volunteer Services at Brooks Rehabilitation facilities please contact Jennifer Guss.
Email: VolunteerServices@brooksrehab.org
Phone: (904) 346-7661
For Clinical Observation hours please contact: www.brooksihl.org