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Financial Assistance Policy

Financial Assistance Application

Billing Summary

Managed Care Contracts


Bartram Crossing and Bartram Lakes Business Office

Michelle Jones: (904) 528-3017

Lisa Huff: (904) 528-3015

University Crossing Buisness Office

Rachel Chandler: (904) 345-8325

Home Health Business Office

Customer Service: (904) 722-1515

Outpatient Business Office

Customer Service: 1 (800) 418-0263

Inpatient Business Office

Customer Service: (904) 345-7630

Chaplin Bernie Jorn
Office: (904) 345-7652

We value your opinion and feedback. If you would like to share feedback on a recent stay or visit please call: (904) 345-7483.

Authorization for Medical Record Release

Brooks Health System requires a written request/authorization for release of health information for the release of medical records. The release of protected health information is governed by Federal and State Regulations.

  • A valid photo ID or Durable Power of Attorney is required for record pick up.
  • The faxing of medical records is prohibited except for continuing care patient care. Records for this purpose must be faxed directly to the treating physician’s office or healthcare provider.
  • Please allow 5-7 business days to process your request.
  • Hours of operation: Monday through Friday from 8:30 a.m. to 5:00 p.m.
  • Production fees may apply.

Brooks Rehabilitation

Mailing Address:

Health Information Management Department (ROI)

3901 University Boulevard South

Jacksonville, Florida 32216

Phone: (904) 345-7235

Fax: (904) 345-7213

Bartram Lakes Assisted Living/Greenhouse

Mailing Address:

Brooks Rehabilitation

Health Information Management Department (ROI)

6209 Brooks Bartram Drive

Building 100

Jacksonville, FL 32258

Phone: (904) 528-3034

Fax: (904) 528-3517

University Crossing Skilled Nursing

Mailing Address:

Brooks Rehabilitation

Health Information Management Department (ROI)

6210 Beach Blvd.

Jacksonville, Florida 32216

Phone: (904) 345-8295

Fax: (904) 345-8347

Brooks Americare Home Health

Mailing Address:

Brooks Americare Home Health

Release of Information

6871 Belfort Oaks Place

Jacksonville, Florida 32216

Phone: (904) 862-2198

Fax: (904) 862-2144

The Health Information Management Department onsite maintains the medical records for the below locations.

Halifax Health and Brooks Center for Inpatient Rehabilitation Location

303 N. Clyde Morris Boulevard Daytona Beach, Florida 32114

Phone: (386) 425-3424

Fax: (386) 947-2925

Skilled Nursing at St. Vincent’s Southside

4201 Belfort Road Jacksonville, Florida 32216

P: (904) 296-3758 option 2

F: (904) 296-492

Brooks Rehabilitation Hospital: Family and Friends who will be providing care after discharge are highly encouraged to attend and participate in therapy sessions throughout your stay for family training and education. This is the best way to prepare you for discharge.

For visitors who will not be a caregiver following discharge, we encourage you to visit between 4pm and 8pm to avoid interrupting therapy schedules. Children are welcome to visit, but must be under adult supervision at all times.

Bartram Crossing: Visitors must sign in/out at the reception desk, but there are no set visitor hours. Main Number: (904) 528-3010

Bartram Lakes/ Greenhouse: Visitors must sign in/out at the reception desk. Tours offered Monday-Saturday 9 a.m. – 6 p.m. or by appointment. Main Contact Number: (904) 528-3500

University Crossing: Visiting hours: 7:30 a.m. – 9 p.m.. All visitors must sign in/out at the reception desk in the main lobby. Main Contact Number: (904) 345-8100

Brooks Skilled Nursing Unit:

Please report Compliance or Ethics Concerns to: (866) TELL-BHS

24 hours a Day/ 7 Days a Week

Anonymous Reporting Available

Operated by a Third-Party Provider

For questions regarding Volunteer Services at Brooks Rehabilitation facilities please contact Jennifer Guss.


Phone: (904) 346-7661

For Clinical Observation hours please contact: