Contact Us

Pay Your Bill Financial Assistance Policy Financial Assistance Application Billing Summary Managed Care Contracts
Bartram Crossing and Bartram Lakes Business Office Michelle Jones: (904) 528-3017 Lisa Huff: (904) 528-3015 University Crossing Buisness Office Rachel Chandler: (904) 345-8325 Home Health Business Office Customer Service: (904) 722-1515 Outpatient Business Office Customer Service: 1 (800) 418-0263 Inpatient Business Office Customer Service: (904) 345-7630

Chaplin Bernie Jorn Office: (904) 345-7652 Email:

We value your opinion and feedback. If you would like to share feedback on a recent stay or visit please call: (904) 345-7483.

Authorization for Medical & Billing Record Release

Brooks Rehabilitation requires a written request/authorization for release of health information for the release of medical records. The release of protected health information is governed by Federal and State Regulations.

  • A valid photo ID or Durable Power of Attorney is required for record pick up.
  • The faxing of medical records is prohibited except for continuing care patient care. Records for this purpose must be faxed directly to the treating physician’s office or healthcare provider.
  • Please allow 5-7 business days to process your request.
  • Hours of operation: Monday through Friday from 8:00 a.m. to 4:30 p.m.
  • Production fees may apply.

Brooks Rehabilitation Mailing Address: Health Information Management Department (ROI) 3901 University Boulevard South Jacksonville, Florida 32216 Phone: (904) 345-7235 Fax: (904) 345-7213

Bartram Lakes Assisted Living/Greenhouse Mailing Address: Brooks Rehabilitation Health Information Management Department (ROI) 6209 Brooks Bartram Drive Building 100 Jacksonville, FL 32258 Phone: (904) 528-3034 Fax: (904) 528-3517

University Crossing Skilled Nursing Mailing Address: Brooks Rehabilitation Health Information Management Department (ROI) 6210 Beach Blvd. Jacksonville, Florida 32216 Phone: (904) 345-8295 Fax: (904) 345-8347

Brooks Rehabilitation Home Health Mailing Address: Brooks Rehabilitation Home Health Release of Information 6676 Corporate Center Parkway, Suite 104
Jacksonville, FL 32216 Phone: (904) 862-2198 Fax: (904) 862-2144

Halifax Health and Brooks Center for Inpatient Rehabilitation Location 303 N. Clyde Morris Boulevard Daytona Beach, Florida 32114 Phone: (386) 425-3424 Fax: (386) 947-2925

Brooks Rehabilitation Hospital: Family and Friends who will be providing care after discharge are highly encouraged to attend and participate in therapy sessions throughout your stay for family training and education. This is the best way to prepare you for discharge. For visitors who will not be a caregiver following discharge, we encourage you to visit between 4pm and 8pm to avoid interrupting therapy schedules. Children are welcome to visit, but must be under adult supervision at all times. Bartram Crossing: Visitors must sign in/out at the reception desk, but there are no set visitor hours. Main Number: (904) 528-3010 Bartram Lakes/ Greenhouse: Visitors must sign in/out at the reception desk. Tours offered Monday-Saturday 9 a.m. – 6 p.m. or by appointment. Main Contact Number: (904) 528-3500 University Crossing: Visiting hours: 7:30 a.m. – 9 p.m.. All visitors must sign in/out at the reception desk in the main lobby. Main Contact Number: (904) 345-8100 Brooks Skilled Nursing Unit:

Please report Compliance or Ethics Concerns to: (866) TELL-BHS 24 hours a Day/ 7 Days a Week Anonymous Reporting Available Operated by a Third-Party Provider

For questions regarding Volunteer Services at Brooks Rehabilitation facilities please contact Jennifer Guss. Email:  Phone: (904) 346-7661 For Clinical Observation hours please contact:

For media inquiries, please contact Jill Matejcek at 904-345-7718 or email