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Financial Assistance Policy

Financial Assistance Application – Inpatient
Financial Assistance Application – Outpatient
Financial Assistance Application – Home Health
Financial Assistance Application – Skilled Nursing

Summary of Financial Assistance and Billing Practices

Managed Care Contracts

  • Bartram Crossing and Bartram Lakes Business Office: Customer Service: (904) 528-3017
  • University Crossing Business Office: Customer Services: (904) 345-8325
  • Home Health Business Office: Customer Service: (904) 722-1515
  • Outpatient Business Office: Customer Service: 1 (800) 418-0263
  • Inpatient and Medical Group Business Office: Customer Service: (904) 345-7630

Chaplin Bernie Jorn Office:

We value your opinion and feedback. If you would like to share feedback on a recent stay or visit please call: (904) 345-7483.

Authorization for Medical & Billing Record Release

Brooks Rehabilitation requires a written request/authorization for release of health information for the release of medical records. The release of protected health information is governed by Federal and State Regulations.

  • A valid photo ID or Durable Power of Attorney is required for record pick up.
  • The faxing of medical records is prohibited except for continuing care patient care. Records for this purpose must be faxed directly to the treating physician’s office or healthcare provider.
  • Please allow 5-7 business days to process your request.
  • Hours of operation: Monday through Friday from 8:00 a.m. to 4:30 p.m.
  • Production fees may apply.

Brooks Rehabilitation Hospital, Outpatient Clinics, Home Health, Bartram Crossing Skilled Nursing and Medical Group

  • Mailing Address: Health Information Management Department (ROI) 3901 University Boulevard South Jacksonville, Florida 32216
  • Phone: (904) 345-7235
  • Fax: (904) 345-7213

Bartram Lakes Assisted Living/Greenhouse

  • Mailing Address: Brooks Rehabilitation Health Information Management Department (ROI) 6209 Brooks Bartram Drive Building 100 Jacksonville, FL 32258
  • Phone: (904) 528-3034
  • Fax: (904) 528-3517

University Crossing Skilled Nursing

  • Mailing Address: Brooks Rehabilitation Health Information Management Department (ROI) 6210 Beach Blvd. Jacksonville, Florida 32216
  • Phone: (904) 345-8295
  • Fax: (904) 345-8347

Halifax Health and Brooks Center for Inpatient Rehabilitation Location

Brooks Rehabilitation Hospital: For updates on visiting information during COVID-19, please visit our Brooks Rehabilitation Hospital page.

Bartram Crossing: For updates on visiting information during COVID-19, please visit our Bartram Crossing page.

Bartram Lakes / Greenhouse: For updates on visiting information during COVID-19, please visit our Bartram Lakes page and THE GREEN HOUSE® Residences page.

University Crossing: For updates on visiting information during COVID-19, please visit our University Crossing page.

Careers Institute of Higher Learning

Please report Compliance or Ethics Concerns to: (866) TELL-BHS

  • Available 24 hours a Day / 7 Days a Week
  • Anonymous Reporting Available
  • Operated by a Third-Party Provider

For questions regarding Volunteer Services at Brooks Rehabilitation facilities please contact Jennifer Guss.

For Clinical Observation hours please contact: www.brooksihl.org

For media inquiries, please contact Jill Matejcek at (904) 345-7718 or email Jill.Matejcek@BrooksRehab.org.