Financial Assistance & Patient Billing Practices

Insurance and Billing Information

Brooks Rehabilitation strives to make it easy for you to understand your insurance benefits and out-of-pocket financial responsibility upon admission to any of our facilities or services. Our registration/admission teams will contact your insurance company to obtain your coverage information for the services you will be receiving at Brooks Rehabilitation and will explain to you what is and is not covered and what your financial responsibility will be.

List of insurances accepted by Brooks Rehabilitation

Any bill from Brooks Rehabilitation would be based on the actual services provided to the patient. Patients have the right to request a personalized estimate of cost from healthcare facilities. Please contact one of our business offices to obtain a cost estimate. Information is on the contact us page. 

Hospital Pricing Transparency

To learn more about our hospitals’ pricing and contracted medical group, visit our Price Transparency page.

Financial Assistance Policies and Procedures

If you do not have health insurance, we provide financial assistance for medically necessary care as a discount from our normal charges if your household income does not exceed four times the Federal Poverty Guidelines and you are a U.S. citizen.

Guidelines for Financial Assistance

All applicants will be screened for Medicaid coverage and must cooperate with the Medicaid representatives to be considered for financial assistance. If you are eligible for financial assistance under our Policy, you will receive free or discounted assistance according to the following income criteria:

•  If your annual household income is up to 200% of the Federal Poverty Guidelines, you may qualify for free care.
•  If your annual household income is between 201% and 400% of the Federal Poverty Guidelines, you may receive care discounted to the amount we generally bill insured patients for such services.

Even if you have insurance, as long as you meet our income criteria, you may be eligible for financial assistance if:

• Your insurance does not provide coverage for the medically necessary services you are seeking or you have exhausted your lifetime maximum insurance benefits. However, financial assistance cannot be used to cover deductibles for your insurance plan.

Additional Ways to Qualify

If you do not meet the income criteria above, you may be considered on a case-by-case basis for financial assistance under the following circumstances:

• Catastrophic Balance: If you will have a balance due to Brooks Rehabilitation of greater than 25% of your annual household
  income, you may be considered for financial assistance.
• Special Medical Circumstances: If you are seeking treatment that can only be provided by Brooks Rehabilitation or you would
  benefit from continued medical services from Brooks for continuity of care, you may be considered on a case-by-case basis for financial assistance for that specific treatment.

 Application for Financial Assistance

You may obtain a free copy of our Policy and the Financial Assistance application form:
(1) Download the Brooks Financial Assistance Application
(2) In our admission/registration areas or from any of our business offices
(3) By mailing a request to 3901 University Blvd South, Jacksonville, FL 32216 Attn: Business Office.

How to Apply and Obtain Assistance

For Inpatient Services

Application for financial assistance must be completed and approved prior to admission. Your nurse liaison will advise you.

All other Care Settings

You may apply at any point in the scheduling or billing process by completing and submitting an application and providing income information.

The financial assistance application, whether completed in person, online, delivered or mailed in, will be forwarded to the business services team for evaluation and processing. If you need help applying, please contact the appropriate business office listed under Billing & Insurance on our Contact Us page.

Charges Will Not Exceed Amounts Generally Billed

If you receive financial assistance under our Policy, you will not be charged more for medically necessary care than the amount we generally bill patients having commercial insurance or Medicare coverage.