April 7, 2021

To our Residents, Patients and Family Members:

As distribution for COVID-19 vaccinations increase, we are also seeing a slight increase in the county positivity rate for the last couple of weeks. We must remain vigilant. Continue to wear a mask, stay at least 6 feet apart, avoid crowds, and wash your hands often.

Vaccination Update

Effective Monday, April 5, 2021, all Florida residents are eligible to receive the COVID-19 vaccine. The Pfizer vaccine is authorized for persons age16 and up. The Moderna and Janssen (Johnson and Johnson) vaccines are authorized for persons age 18 and up.

If you have any questions about vaccine distribution, please contact the Department of Health for more information. For a list of vaccination sites in Florida please visit the website: https://floridahealthcovid19.gov/covid-19-vaccines-in-florida/

New Visitation Guidance

The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC) updated nursing home guidance on visitation. With roughly 80% of residents and 55% of staff fully vaccinated, they have approved visitation unless nursing homes fall into these COVID-19 categories:

  • County positive is greater than 10% and less than 70% of residents vaccinated
  • There are confirmed resident infections
  • There are residents in quarantine

In order to provide additional guidance to long term care facilities regarding visitations being lifted, the Agency for health care administration has developed a series of frequently asked questions. The FAQs can be accessed through the following link: FAQs

Nursing Homes Resources regarding Visitation


  • Bartram Crossing, Bartram Lakes, and Green Houses, are under general visitation. All three facilities qualify for general visitation because they have been COVID-19 free for more than 14 days and the county positivity rate has been under 10%.
  • University Crossing is under compassionate visitation. A compassionate care visitation does not exclusively refer to end-of-life situations. Examples of other types of compassionate care situations include, but are not limited to:
    • A resident, who was living with their family before recently being admitted to a nursing home, is struggling with the change in environment and lack of physical family support.
    • A resident who is grieving after a friend or family member recently passed away.
    • A resident who needs cueing and encouragement with eating or drinking, previously provided by family and/or caregiver(s), is experiencing weight loss or dehydration.
    • A resident, who used to talk and interact with others, is experiencing emotional distress, seldom speaking, or crying more frequently (when the resident had rarely cried in the past).
  • Reminder all visitors are still required to wear the masks provided throughout the visit. Visitors must remain in the room of the patient or resident they are visiting and limit movement throughout the facility. In order to maintain the safest possible environment for everyone, visitors are not allowed to accompany patients to the therapy gyms or to walk around the facility with their loved ones.
  • We strongly encourage all visitors to call the facility before arriving to ask about visitation status. We will also be able to give you a general idea about building capacity.


Testing Frequency for Bartram Crossing and University Crossing is determined by the county‚Äôs COVID-19 positivity rate and positive cases as calculated by CMS on a rolling average basis. Our latest weekly COVID-19 positivity rate for Duval County from March 28 through April 3, 2021 is 4.33%. Bartram Crossing will be testing monthly based on our current positivity rate in our county and being COVID-free for the past 14 days. Last week we had two employees who tested positive at University Crossing and one resident this week so we will be testing weekly until further notice. The governor’s order does not require weekly testing at assisted living facilities. We are, however, offering testing to individuals if they had direct contact with someone with COVID-19.

We also want to remind you that our weekly communications along with a schedule of our monthly activities and our menus are available on the Bartram Crossing, Bartram Lakes and University Crossing websites. We also encourage you to follow our social media channels for photos and information. Brooks Rehabilitation is on Facebook, Instagram, Twitter and YouTube. Bartram Lakes is also on Facebook.

Safety continues to be our number one priority. Please know that we are strictly adhering to all directions from the local and state health departments. If you have any additional questions, please contact Andy Andre, Wes Marsh or Stephanie Hoover directly.

We are committed to keeping your loved ones safe and to keeping you informed.


Doug Baer, President and CEO
Trevor Paris, MD, Chief Medical Officer
Maria Interiano, VP Aging Services, (904) 730-1814
Andy Andre, Administrator, University Crossing, (904) 345-8320
Wes Marsh, Administrator, Bartram Crossing, (904) 528-3020
Stephanie Hoover, Administrator, Bartram Lakes and Green Houses, (904) 528-3515