Frequently Asked Questions – Helen’s House

We are a non-profit hospital hospitality house that provides affordable, temporary lodging to Brooks patients and their caregivers in a “Community of Healing” environment.

“Community of Healing” is a unique concept to help patients and caregivers cope with the intense stress that often accompanies traumatic medical treatments. In addition to providing safe and comfortable lodging, we offer supportive classes such as Mindfulness stress management, Art Therapy, Tai Chi and our Chef’s Night In program to provide helpful coping tools to reduce stress. These classes, in addition to the camaraderie of other guests, volunteers and staff, help promote a “healing” environment.

Yes, the cost to stay at Helen’s House for self-pay is $55 for the first night and $40 per night thereafter. There is a monthly cleaning fee of $15, as well.

No, guests are responsible for preparing their own meals in the fully-equipped kitchen. Each guest is assigned their own pantry, refrigerator and freezer space for their personal food items and all guests are responsible for assisting in keeping the kitchen clean. Cooking utensils, as well as coffee and tea, are provided free of charge. The exception is when we have an outside organization bring food in as part of our Chef’s Night In program. When applicable, schedules will be posted throughout the house.

Yes, there is a shuttle that runs throughout the day from Helen’s House to Brooks Hospital, Monday-Friday, 7:30 a.m. – 5:15 p.m. Additional information about the shuttle and other transportation options are provided at check-in.

To qualify to stay with us, guests must have a referral initiated by a case manager or nurse liaison sent to Helen’s House. Once the referral is sent, Helen’s House will contact you at their earliest convenience to reserve your room.

Our guests will include caregivers and patients living outside the five-county area (Duval, Clay, Nassau, St. Johns and Baker counties). Guests staying in Helen’s House are required to stay a minimum of two nights.


Housekeeping is provided once a week, which includes vacuuming and thorough cleaning of the bathroom. Guest are asked to make their bed, tidy the room, empty the trash and dust. Self-serve coin operated laundry is available onsite.

See more about our location.

No. Helen’s house is not a medical facility. NO MEDICAL STAFF (physicians or clinicians) are on the premises.

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