Frequently Asked Questions – Helen’s House

We are a non-profit hospital hospitality house that provides affordable, temporary lodging to Brooks patients and their caregivers in a “Community of Healing” environment.

“Community of Healing” is a unique concept to help patients and caregivers cope with the intense stress that often accompanies traumatic medical treatments. In addition to providing safe and comfortable lodging, we offer supportive classes such as Mindfulness stress management, Art Therapy, Tai Chi and our Chef’s Night In program to provide helpful coping tools to reduce stress. These classes, in addition to the camaraderie of other guests, volunteers and staff, help promote a “healing” environment.

Yes, the cost to stay at Helen’s House for self-pay is $50 for the first night and $40 per night thereafter. For the scholarship program, it’s $10 per night and for third-party payers, it’s $80 per night.

No, guests are responsible for preparing their own meals in the fully-equipped kitchen. Each guest is assigned their own pantry, refrigerator and freezer space for their personal food items and all guests are responsible for assisting in keeping the kitchen clean. Cooking utensils, as well as coffee and tea, are provided free of charge. The exception is when we have an outside organization bring food in as part of our Chef’s Night In program. When applicable, schedules will be posted throughout the house.

Yes, there is a shuttle that runs throughout the day from Helen’s House to Brooks Hospital. Additional information about the shuttle and other transportation options are provided at check-in.

Our guests will include caregivers and patients living outside the five county area (Duval, Clay, Nassau, St. Johns and Baker counties). Guests staying in Helen’s House are required to stay a minimum of three nights and may stay for a maximum of 30 nights. ANY PATIENT STAYING AT HELEN’S HOUSE MUST BE ACCOMPANIED BY A CAREGIVER 24-HOURS A DAY. THERE ARE NO EXCEPTIONS TO THIS RULE.

No, all guests are responsible for cleaning their own room. Self-service laundry is available on-site.

See more about our location.

No. Helen’s house is not a medical facility. NO MEDICAL STAFF (physicians or clinicians) are on the premises.