To qualify to stay with us, guests must have a referral initiated by a case manager or nurse liaison sent to Helen’s House. Once the referral is sent, Helen’s House will contact you at their earliest convenience to reserve your room
Helen’s House serves caregivers and families of Brooks Rehabilitation patients that live outside Duval, Clay, Nassau, St. Johns, and Baker counties. Guests must have a referral from the patient’s Brooks Rehabilitation Case Manager in order to qualify to stay with us. For the safety and well-being of all other guests, all patients who choose to stay at Helen’s House during their treatment must have a caregiver (18-years-of-age or older) stay with them for their entire length of stay.
- 38 guest rooms, handicapped-accessible, for a maximum of three guests per room.
- A large community kitchen for meal preparation and a large dining room
- Free WiFi
- Cable televisions in five community rooms
- Business office with computers for guest use
- A laundry room on each floor
- Fitness room
Our rooms can accommodate a maximum of 3 guests per room. Each room has one queen-sized bed, a pull-out sofa, and a private, handicapped accessible bathroom. There are no telephones or televisions in the guest rooms.
We have a nightly self-pay rate of $50 for the first night, which includes a room cleaning fee, and then $40 per night thereafter. Guests may pay by cash, check, or credit card and must notify Guest Services staff of any change in the duration of treatment as soon as possible. An extension of stay must be verified by a Case Manager. We will do everything we can to accommodate additional nights.
Guests can check in between 3 p.m. and 8 p.m., seven days a week. Guests may check-in no earlier than one day prior to treatment and will be allowed to stay one day following the completion of their treatment in accordance with physician orders.
During check-in, guests will complete the registration paperwork and given a tour of Helen’s House. All guests will need a valid driver’s license or other photo ID to complete the check-in process.
Guests can prepare their own meals in the fully-equipped kitchen and dine in our spacious dining room. Each guest will be assigned their own pantry area and refrigerator/freezer space for their personal food items. These areas will be marked with the guest’s room number. Cooking equipment and utensils, as well as coffee and tea, are provided free of charge.
Community groups and organizations do prepare meals for our guests through our Chef’s Night In program. These dinner nights vary and are posted throughout the house to notify guests when there is a dinner. Otherwise, guests are responsible for preparing their own meals.
Household Items & Laundry:
Linens will be provided upon arrival and guests are responsible for laundering linens during their stay. Coin-operated laundry facilities are located on both floors for your use and convenience. There are two guest laundry facilities in the house. Guests are also responsible for cleaning their bedroom and bathroom during their stay. Cleaning supplies are provided in each room for your convenience.