Guest Amenities
To qualify to stay with us, guests must have a referral initiated by a case manager or nurse liaison sent to Helen’s House. Once the referral is sent, Helen’s House will contact you at their earliest convenience to reserve your room
Helen’s House serves caregivers and families of Brooks Rehabilitation patients that live outside Duval, Clay, Nassau, St. Johns, and Baker counties. Guests must have a referral from the patient’s Brooks Rehabilitation Case Manager in order to qualify to stay with us. For the safety and well-being of all other guests, patients who choose to stay at Helen’s House during their treatment and are not safely independent must have a caregiver (18 years of age or older) stay with them for their entire stay.
House Features:
- 38 guest rooms, handicapped-accessible, for a maximum of three guests per room.
- A large community kitchen for meal preparation and a large dining room
- Free Wi-fi
- Cable televisions in five community rooms
- Business office with computers and printers for guest use
- A laundry room on each floor
- Fitness room
Accommodations:
Our rooms can accommodate a maximum of 3 guests per room. Each room has one queen-sized bed, a pull-out sofa and a private, handicapped accessible bathroom. There are no telephones or televisions in the guest rooms.
Cost:
We have a nightly self-pay rate of $55 for the first night, which includes a room cleaning fee, and $40 per night thereafter. There is an additional $15 fee per month for cleaning services. Guests may pay by cash, check, or credit card and must notify Guest Services staff of any change in the duration of treatment as soon as possible. An extension of stay must be verified by a Case Manager. We will do everything we can to accommodate additional nights.
Check-In:
Guests can check in between 3 p.m. and 8 p.m., seven days a week. Guests may check-in no earlier than one day prior to treatment and will be allowed to stay one day following the completion of their treatment in accordance with physician orders.
During check-in, guests will complete the registration paperwork and be given a tour of Helen’s House. All guests will need a valid driver’s license or other photo ID to complete the check-in process.
Meals:
Guests can prepare their own meals in the fully-equipped kitchen and dine in our spacious dining room. Each guest will be assigned their own pantry area and refrigerator/freezer space for their personal food items. These areas will be marked with the guest’s room number. Cooking equipment and utensils, as well as coffee and tea, are provided free of charge.
Community groups and organizations do prepare meals for our guests through our Chef’s Night In program. These dinner nights vary and are posted throughout the house to notify guests when there is a dinner. Otherwise, guests are responsible for preparing their own meals.
Household Items & Laundry:
Linens will be provided upon arrival and guests are responsible for laundering linens during their stay. Coin-operated laundry facilities are located on both floors for your use. Housekeeping is provided once a week, which includes vacuuming and thorough cleaning of the bathroom. Guest are asked to make their bed, tidy the room, empty the trash and dust.
