Guest Requirements

Helen’s House serves patients of Brooks and their caregivers only. To qualify to stay with us, guests must have a referral initiated by a case manager or nurse liaison sent to Helen’s House. Once the referral is sent, Helen’s House will contact you at their earliest convenience to reserve your room.

A guest can remain eligible to stay if their loved one remains admitted to a Brooks Inpatient setting (Hospital, Skilled Nursing Facility, Skilled Nursing Unit) or is taking part in the Neurorehabilitation Day Treatment, Pain Rehabilitation or the Intensive Aphasia Center Program.

All guests and caregivers must reside outside the following five counties: Duval, Nassau, St. Johns, Clay and Baker.

Guests may stay at Helen’s House for a minimum of two nights. The nightly room rate is $50 for the first night and $40 per night thereafter. Guests may pay by cash, check or credit card.

Check-in hours for all guests are between 3 p.m. and 8 p.m. daily.

All patients staying at Helen’s House are required to have a caregiver with them 24/7. Caregivers must be 18-years-of-age or older. All minors must be in the presence of or accompanied by a parent or legal guardian 24/7.

Please contact us at (904) 990-6530 if you have any questions about the programs at Helen’s House.