New Patient Guide
Recovery is a journey. At Brooks Rehabilitation, we’re committed to supporting you every step of the way. As you prepare to receive care at Brooks, this guide will address questions and give you a strong start as a patient or caregiver.
Understand your resources and coverage options at Brooks
As you move through our system of care on your recovery journey, access important resources to help you navigate each new care setting.
Planning your trip to our hospitals
Discover Jacksonville and what it has to offer during your stay. Learn about our hospitality house for those needing affordable lodging and review our hospital visitation policy for visiting family members and friends.
Rescheduling or canceling an appointment
If you are a patient at one of our outpatient clinics or receiving home health services and need to cancel or reschedule your appointment, please contact your Brooks clinic or home health office. We ask that you provide at least 24 hours’ notice to avoid any cancellation fees.
Inpatient hospital or skilled nursing day of arrival
If you need assistance before arriving at one of our rehabilitation hospitals or skilled nursing facilities, please contact your admission liaison or visit our contact page to reach out to our admissions department.
Manage your care
Quick links to manage your care at Brooks for yourself or a loved one.
Peer support and community resources at Brooks
Community Resources
Access a variety of support and rehabilitation options for you or your loved one after initial rehabilitation is over. Find information about our Aphasia Center, Brain Injury Clubhouse, Neuro Recovery Center, Wheelchair Clinic, School Re-entry Program and more.
Adaptive Sports and Recreation
Brooks has one of the most comprehensive adaptive sports and recreation programs for adults and kids. Free to participate and adaptive equipment is provided at no cost. Learn more and find an event that interests you on their website!
Medical Equipment Loan Closet
Through a partnership with CIL Jacksonville, Brooks can provide free medical equipment to patients and community members on a temporary loan status.
Brooks support groups
Families, loved ones and patients can gain support from others living with disabilities, learn about resources, attend events and more.
Peer Mentorship
A place for the newly disabled and their families to ask questions one-on-one with someone who successfully navigates life after injury.
Participate in research at Brooks
Our dedicated research team is driven by a mission to generate new evidence and integrate the latest research discoveries into clinical practice. We offer patients and community members the opportunity to participate in research studies that tackle real-world problems and are aimed at improving patient outcomes and quality of life.
Give Back
Brooks Rehabilitation provides a variety of opportunities for families and patients to get involved with the care and rehabilitation happening at Brooks. Whether it is donating to our foundation, volunteering, becoming a peer mentor, sponsoring an event or a healing garden brick, we welcome all the ways patients and families enjoy supporting Brooks.